Returns and Refunds Policy

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must include all original parts as sent it and in the same condition that you received it. It must also be in the original packaging. We charge 20% restocking fees if the buyer return the device without the original box, user manual or visible scratch in the item. We don’t accept any return with missing or broken electronic parts.

If you’re not 100% satisfied with the product bought from us, you can return your order within 30 days. Remember, buyer must pay return shipping if not satisfied with the item. All original parts, plastic bags, user manual, and the item needs to be in the same condition as when it was received.

If you’d like to return a product, you’ll need to contact us first. We’ll give you instructions by email of where to send it and any other information you’ll need. Once we’ve received it, we’ll process your refund within 5 days of your item being inspected by our returns department. We’ll send you an email once your refund is processed.

After our experts test the returned product and conclude is eligible, we refund to the payment method used in the original transaction. That means if you paid by credit card, you’ll receive the refund back on the same credit card.

To start a return please contact us here

Faulty products

Please contact us within 30 days. You’ll need to let us know the order number, product name and the reason of return. You’ll also need to include photos of the defect.

We’ll check the returned item and may also contact the manufacturer. If we find it to be faulty, you’ll receive a full refund of the product price, or you can request a replacement. If you’ve included more than the faulty item in the same order however, the delivery charge won’t be refunded.

Returning an incorrect product

While we try to be as careful as possible, mistakes do occasionally happen. If you’ve received the wrong item, please contact us within 7 days. We’ll arrange for it to be returned and you can choose to be refunded or have the correct product sent to you.

Damage caused during delivery

If your product is delivered damaged, save the original packaging and photograph any damage that may have been caused during shipping. Please contact us within 7 days.

To speed up the returns process, please have your order number, the name and product UPC code of the items damaged when you contact us. We’ll also need photos of the damaged item.

Missing Item

If there is an item missing, please send us clear photos of the outer packaging, all shipping labels visible, and (if applicable) the item received. We will resend the missing items for free or offer a refund for the item.

Return postage

We only cover return postage costs if your order was incorrect, damaged or fault. You must pay postage for all other return types.

FOR SERVICES (IPTV Subscription):

Please do not purchase the service until you test.

Get your free 24 hrs trial here: Trial/Demo

  • Our channel line up can and will change from time to time without notice, therefore we do not guarantee that the TV channels supplied will always be available from one moment to the next.
  • We do however endeavor to attempt to keep the channels as static as possible but the channel line up can change at any time without notice.
  • We always aim to provide a broad range of channels, and attempt to keep the number of channels available constant.
  • We do not accept that any change to the channel line up is a cause for termination of service and no refunds or return of goods are permissible due to any changes (for what ever time period) in channel line-up.
  • As with most IPTV systems there is a risk that the provider can be closed down without warning or notice. Should this happen, then there will be no refunds available.
  • Minimum Internet download speed for the SD channels is 15 mbps
  • Minimum Internet download speed for the HD and FHD channels is 25 mbps
  • The customer is not entitled to any compensation or refund or other consideration from us.
  • We do not offer refunds once your account has been setup. Once your payment is received, your IPTV service will be setup. Once your account is setup payment has gone through to the main provider of the IPTV service and refunds are not available.
  • Marketing: When you purchase any products, take a free trial or subscribe via our opt-in link from this website you agree to allow us to send you occasional marketing emails which may request you to review your experience when using our website and to give an evaluation of our services or we may send you various special offers.
  • The customer acknowledges that the service quality, conditions and the necessary equipment required so that the Service provided by the service should function correctly.
  • The customer states that they have in their possession, or has authorized access to and permission to use such equipment for the receiving of the Service, and exonerates our IPTV of any failures whatsoever, due to the performance of, or poor quality of customer provided equipment.
  • Our IPTV cannot be held responsible for service interruption, suspension or removal, either temporary or permanent due to adverse weather conditions or other Force Majeure. For purposes of this agreement, Force Majeure, including Act of God, fire, flood, explosion, riot, war, hurricane, sabotage, terrorism, vandalism, accident, third party failure, restraint of Government, Governmental acts, injunctions, labor strikes, and other similar events that are beyond reasonable anticipation and control of us.

IptvBoxMall can not be held responsible for any changes, additions or removals of available channels.

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